Ai agents for all your customer interactions

With Lemni, you can set up custom Ai agents in minutes, so every customer interaction stays personal—no matter how big you grow.

With Lemni, you can set up custom Ai agents in minutes, so every customer interaction stays personal—no matter how big you grow.

Backed by leaders of

Lemni raised $3.5M led by Sequoia. Read

Handle unlimited customer inbound, without the need to increase headcount

J

Jane Doe

Close

+1 561-555-7689

Today at 17:11

01:48

Active

Interacting

...

Provide support 24/7—on demand, to increase CSAT

Provide support 24/7—on demand, to increase CSAT

Inbox

16 Todo

Filter

Sort

1 New

...

J

Jane Doe

Request for a discount on the yearly p…

01:12

T

Trevor Amro

Wants to cancel the subscription for t…

23:49

C

Chloë Buis

Called to ask for more information abo…

23:12

J

Juliet Manrho

Inquiry for an enterprise solution that i…

22:54

N

Nelson McNeil

Experienced a bug in the application th…

22:53

E

Emily Longsdale

Wants to learn more about the feature f…

4h

J

Jane Doe

Close

Jane Doe

<jane@apple.com>

Today at 09:30

Discount not applied

Hi, I bought a yearly plan, but the 20% discount wasn’t applied. Could someone please take a look? Thank you!


— Jane

Invoice Yearly Sub…

205.34KB

Inbox

16 Todo

Filter

Sort

1 New

...

J

Jane Doe

Request for a discount on the yearly p…

01:12

T

Trevor Amro

Wants to cancel the subscription for t…

23:49

C

Chloë Buis

Called to ask for more information abo…

23:12

J

Juliet Manrho

Inquiry for an enterprise solution that i…

22:54

N

Nelson McNeil

Experienced a bug in the application th…

22:53

E

Emily Longsdale

Wants to learn more about the feature f…

4h

J

Jane Doe

Close

Jane Doe

<jane@apple.com>

Today at 09:30

Discount not applied

Hi, I bought a yearly plan, but the 20% discount wasn’t applied. Could someone please take a look? Thank you!


— Jane

Invoice Yearly Sub…

205.34KB

Inbox

16 Todo

Filter

Sort

1 New

...

J

Jane Doe

Request for a discount on the yearly p…

01:12

T

Trevor Amro

Wants to cancel the subscription for t…

23:49

C

Chloë Buis

Called to ask for more information abo…

23:12

J

Juliet Manrho

Inquiry for an enterprise solution that i…

22:54

N

Nelson McNeil

Experienced a bug in the application th…

22:53

E

Emily Longsdale

Wants to learn more about the feature f…

4h

J

Jane Doe

Close

Jane Doe

<jane@apple.com>

Today at 09:30

Discount not applied

Hi, I bought a yearly plan, but the 20% discount wasn’t applied. Could someone please take a look? Thank you!


— Jane

Invoice Yearly Sub…

205.34KB

Deliver personal emails and texts, to drive revenue

Deliver personal emails and texts, to drive revenue

SendGrid

Welcome to Acme, Juliette! We’d love to hear how Acorp plans to use our app—particularly if it ties in with the recent announcement.

Gmail

Hey Juliette,


I noticed you canceled and was wondering what led to that decision. Did the exporting issue play a role? Your feedback helps us improve. Let me know if there’s anything else I can do for you.


— Noud from Acme Inc

WhatsApp

Hey Juliette! How are you liking the new jeans you purchased from us last week? Hope they're everything you were looking for.

SendGrid

Welcome to Acme, Juliette! We’d love to hear how Acorp plans to use our app—particularly if it ties in with the recent announcement.

Gmail

Hey Juliette,


I noticed you canceled and was wondering what led to that decision. Did the exporting issue play a role? Your feedback helps us improve. Let me know if there’s anything else I can do for you.


— Noud from Acme Inc

WhatsApp

Hey Juliette! How are you liking the new jeans you purchased from us last week? Hope they're everything you were looking for.

SendGrid

Welcome to Acme, Juliette! We’d love to hear how Acorp plans to use our app—particularly if it ties in with the recent announcement.

Gmail

Hey Juliette,


I noticed you canceled and was wondering what led to that decision. Did the exporting issue play a role? Your feedback helps us improve. Let me know if there’s anything else I can do for you.


— Noud from Acme Inc

WhatsApp

Hey Juliette! How are you liking the new jeans you purchased from us last week? Hope they're everything you were looking for.

Works with any language, to let you scale around the world

Write a short email to explain we don’t offer refunds, then send it using gmail…

Send

Contact

Name

Sakura Tanaka

Email

sakana@yahoo.co.jp

Phone

+81 80-1234-5678

Company

Add

Address

Add

Thread

Subject

割引が適用されてい…

Summary

サクラは、チェックアウト時に購入に対して20%の割引を受けませんでした。

Language

Japanese

ID

mbk5e

Search 184 languages…

Irish

Italian

Japanese

Javanese

Kannada

Write a short email to explain we don’t offer refunds, then send it using gmail…

Send

Contact

Name

Sakura Tanaka

Email

sakana@yahoo.co.jp

Phone

+81 80-1234-5678

Company

Add

Address

Add

Thread

Subject

割引が適用されてい…

Summary

サクラは、チェックアウト時に購入に対して20%の割引を受けませんでした。

Language

Japanese

ID

mbk5e

Search 184 languages…

Irish

Italian

Japanese

Javanese

Kannada

Write a short email to explain we don’t offer refunds, then send it using gmail…

Send

Contact

Name

Sakura Tanaka

Email

sakana@yahoo.co.jp

Phone

+81 80-1234-5678

Company

Add

Address

Add

Thread

Subject

割引が適用されてい…

Summary

サクラは、チェックアウト時に購入に対して20%の割引を受けませんでした。

Language

Japanese

ID

mbk5e

Search 184 languages…

Irish

Italian

Japanese

Javanese

Kannada

Automate processes, to reduce the workload for your teams

Order

#32534DA

Amount

$49,00

Reason

Discount coupon not applied

Refund Payment

Decline

Approve

Krijn approved

Refunded payment and sent an email to Juliette

Waiting for approval

...

Order

#32534DA

Amount

$49,00

Reason

Discount coupon not applied

Refund Payment

Decline

Approve

Krijn approved

Refunded payment and sent an email to Juliette

Waiting for approval

...

Order

#32534DA

Amount

$49,00

Reason

Discount coupon not applied

Refund Payment

Decline

Approve

Krijn approved

Refunded payment and sent an email to Juliette

Waiting for approval

...

Name

Jane Doe

Email

jane@gmail.com

Phone

+1 (333) 271-8450

Website

https://acorp.com

Create Hubspot Contact

Registered customer information and booked a meeting

What experience will you provide, now that you have an infinite workforce?

Customers deserve more than long wait times and generic responses

Today’s customers expect speed, accuracy, and personalisation—yet they often find themselves stuck with repetitive chatbots, form letters, and long waits before action. It’s time to bring back the personal touch—at scale.

A new approach to customer experience

A new approach to customer experience

A new approach to customer experience

Ai agents act like trained employees, ready to take action while you stay in control. With Lemni, you can design every customer interaction and make it personal—from phone calls to email support and proactive outreach.

Ai agents act like trained employees, ready to take action while you stay in control. With Lemni, you can design every customer interaction and make it personal—from phone calls to email support and proactive outreach.

Ai agents act like trained employees, ready to take action while you stay in control. With Lemni, you can design every customer interaction and make it personal—from phone calls to email support and proactive outreach.

Email

Stripe

Phone

WhatsApp

Shopify

Gmail

Webhook

Hubspot

Soon

Acme Inc

Inbox

Assigned

Manage

Knowledge

Behavior

Actions

Settings

Tutorials

Learn the basics

Docs

Get the details

Agents

Agent…

Tech Support

Customer Support

Insurance Claims Adjuster

Revenue Recovery

Tech Support

Intake

Airbnb Concierge

Customer Support

Order Confirmation

Sales Inbound

User Onboarding

Create an agent, then add your instructions and enable relevant actions. Learn more

Tech Support

Write an email to answer the question and send it using gmail.


When a technical issue or bug is reported, create a GitHub issue with the following structure:

- Title: Brief summary of the issue.

- Description: Detailed description, including steps to reproduce, observed behavior, and expected outcome.

- Error Messages/Logs: Include any specific messages or logs if available.

- Customer Reference: Mention the customer experiencing the issue by name or ID.

- Additional Tags: Include priority, urgency, or affected module tags if relevant.

Actions

Browse

Enabled

Send Email

Create Issue

Suggested

Create Email Draft

Add

Forward Email

Add

Send WhatsApp

Add

Send Resend Email

Add

Send SendGrid Email

Add

Create Hubspot Contact

Add

Cancel Order

Add

Interact

deginified-fantastical-tvu0jzcj@email.le…

Update Agent

Tech Support

Create Github Issue

Tech Support

Send Email

Agents

Alex

Noud

Customer

Profile

History

Interact

Ai agent

Knowledge

Behavior

Actions

Observe

Inbox

Assign

Approve

Set up in minutes

With Lemni, Ai agents aren’t magic—they’re simple to set up. Just write down what they need to do, together with your team.

Collaborate in real-time

Available in any language

Jane

Alex

Write an email to answer the question and send it using gmail.


When a technical issue or bug is reported, create a GitHub issue with the following structure:

- Title: Brief summary of the issue.

- Description: Detailed description, including steps to

Pick your model

Choose the best large language model for your task—and switch between them in seconds.

From GPT and Claude, to Mistral

From GPT and Claude, to Mistral

From GPT and Claude, to Mistral

The LLM powering the agent

GPT-4o

Claude 3.7 Sonnet

Mistral Large

Let agents use the tools your team already uses—in the background

Lemni recommends plug-and-play actions from the store as you instruct your agents. Actions enable them to use your existing tools. Whether it’s drafting emails in Gmail, creating contacts in HubSpot, or booking events with Calendly.

Plug-and-play agent action store

Code editor for custom actions

Actions

Actions

Send Email

Browse

Enabled

Send Email

Send Email

Create Issue

Suggested

Create Email Draft

Add

Forward Email

Add

Send WhatsApp

Add

Send Resend Email

Add

Send SendGrid Email

Add

Create Hubspot Contact

Add

Cancel Order

Add

Instructions

Sign in to your Gmail account. Then instruct the agent regarding the context and contents of the email.

Connect

Sign In

Ask Approval

Search workplace members

None

Any Member

You

Owner

Emily

Editor

Alex

Agent

Noud

Agent

Trained on your business and customers—instantly

Trained on your business and customers—instantly

Trained on your business and customers—instantly

Lemni creates a single source of truth for each customer, so your agents understand their journey. You can also train Ai agents by uploading files and pasting webpages. We handle the rest.

Lemni creates a single source of truth for each customer, so your agents understand their journey. You can also train Ai agents by uploading files and pasting webpages. We handle the rest.

Lemni creates a single source of truth for each customer, so your agents understand their journey. You can also train Ai agents by uploading files and pasting webpages. We handle the rest.

Train on files, like PDF playbooks, manuals, spreadsheets, images, and much more.

Train on webpages, from your FAQ and marketing pages, to public Google and Notion docs.

Pull in customer history from your systems of record, e.g. Gmail, HubSpot, Shopify, to Stripe—Soon.

Acme Inc

Inbox

Assigned

Manage

Agents

Knowledge

Behavior

Actions

Settings

Tutorials

Learn the basics

Docs

Get the details

Knowledge

API

Dataset…

General

Support Playbooks

Support Playbooks

Intake Playbooks

Intake Playbooks

Product Guidelines

Product Guidelines

Product Manuals

Product Manuals

Marketing Materials

Marketing Materials

Gmail

Shopify

Stripe

Hubspot

Self-Hosted

Host your own data

Default

https://publicwebpage.com/docs/topic

Add Webpage

Upload File

Drop files…

Pricing.xlsx

Just now

application.jpg

Jun 22, 12:24

https://acme.com

Jun 22, 12:15

https://acme.com/about

Jun 22, 12:15

https://acme.com/product

Jun 22, 12:16

About Acme Inc.pdf

Jun 18, 14:12

Product Manual.pdf

Jun 5, 20:30

Pricing.xlsx

Align behavior

Set up behavior rules that reflect your brand. Guide how agents think, speak, and engage—consistently.

Set up behavior rules that reflect your brand. Guide how agents think, speak, and engage—consistently.

Secure, all the way

Data is protected by end-to-end encryption. And with add-ons for self-hosted data and Ai models, you stay in control.

Data is protected by end-to-end encryption. And with add-ons for self-hosted data and Ai models, you stay in control.

Your team stays in the loop

Your team stays in the loop

Your team stays in the loop

With the inbox, your team can approve every action. So you can confidently put Ai to work, knowing you're always in control.

Name

Jane Doe

Email

jane@gmail.com

Phone Number

+1 (333) 271-8450

Address

65 St Louis Ave, Brooklyn, NY 11238

Website

https://apple.com

Company

+1 (333) 271-8450

Create Hubspot Contact

Decline

Approve

Email address

jane@gmail.com

Subject

Scheduling a call

Email Text And Signature

Hey Jane,


We’d love to schedule a call to tell you more about how Lemni can help your startup.

Create Draft Email

Decline

Approve

Order Number

#325WSH35534ASHD

Reason

The customer accidentally purchased the blue sunglasses, and wanted to order a different color.

Cancel Order

Decline

Approve

Automatically prioritize the most important interactions using Ai

Assign team members manually, or let Ai agents auto-assign

Approve, or decline actions before they are performed by the Ai agents

Manually prompt and trigger actions based on the customer history

Acme Inc

Inbox

Assigned

Manage

Agents

Knowledge

Behavior

Actions

Settings

Tutorials

Learn the basics

Docs

Get the details

Inbox

6 Todo

Filter

Sort

1 New

...

J

Jane Doe

Request for a discount on th…

3m

T

Trevor Amro

Wants to cancel the subscript…

6m

C

Chloë Buis

Question about the yearly pl…

28m

J

Juliet Manrho

Inquiry for an enterprise solu…

1h

N

Nelson McNeil

Experienced a bug in the appl…

3h

E

Emily Longsdale

Wants to learn more about cod…

4h

J

Jane Doe

Close

Jane Doe

<jane@apple.com>

Today at 09:30

Discount not applied

Hi, I bought a yearly plan, but the 20% discount wasn’t applied. Can someone please take a look? Thank you!


— Jane

Invoice Yearly Sub…

205.34KB

Email address

jane@apple.com

Subject

Re: Discount not applied

Email Text And Signature

Hey Jane,


So sorry to hear about the trouble you experienced. We’ve initiated a refund. You should receive it in the upcoming days.


— Acme Support

Send Email

Decline

Approve

Waiting for approval…

Send a Slack message to #engineering with a report of the issue.

Send Slack Message

Send

Details

Information

Status

In Progress

Priority

Low

Assigned

Krijn Rijshouwer

Dates

Oct 18

Add

Contact

Name

Jane Doe

Email

jane@apple.com

Phone

+1 561-555-7689

Company

Apple

Address

Add

Notes

Add

Gmail

Open

Shopify

Open

Thread

Subject

Discount not applied

Summary

Jane purchased the yearly plan and did not receive the 20% discount.

Language

English

ID

mbk5e

Scale business without scaling your headcount

Scale business without scaling your headcount

Set up Ai agents in minutes, and deliver an experience customers love.

Set up Ai agents in minutes, and deliver an experience customers love.

  • Lead Finder

    Enrich

    Send Message

  • Bug Report

    Create Issue

    Send Email

  • SaaS Customer Support

    Send Email

    Cancel

    Update

    5 More…

  • Order Confirmation

    Get Order

    Send Email

  • Revenue Recovery

    Get Subscription

    Send Email

  • Phone Appointment

    Book Calendar Event

    Send Email

  • Airbnb Concierge

    Get House Information

    Send Email

  • Webshop Phone Support

    Send Email

    Get Order

    6 More…

  • Webshop Email Support

    Send Email

    Get Order

    6 More…

  • Sales Inquiry

    Enrich

    Create Contact

    Send Email

  • Customer Intake

    Create Contact

    Book Calendar Event

  • Realtor

    Get House Info

    Book Calendar Event

  • User Onboarding

    Enrich

    Create Contact

    Send Email

  • Tech Support

    Create Issue

    Get Issues

    Send Email

  • Email Draft

    Get Emails

    Create Draft

  • Sales Inquiry

    Create Contact

    Create Draft

    Send Message

  • Lead Finder

    Enrich

    Send Message

  • Bug Report

    Create Issue

    Send Email

  • SaaS Customer Support

    Send Email

    Cancel

    Update

    5 More…

  • Order Confirmation

    Get Order

    Send Email

  • Revenue Recovery

    Get Subscription

    Send Email

  • Phone Appointment

    Book Calendar Event

    Send Email

  • Airbnb Concierge

    Get House Information

    Send Email

  • Webshop Phone Support

    Send Email

    Get Order

    6 More…

  • Webshop Email Support

    Send Email

    Get Order

    6 More…

  • Sales Inquiry

    Enrich

    Create Contact

    Send Email

  • Customer Intake

    Create Contact

    Book Calendar Event

  • Realtor

    Get House Info

    Book Calendar Event

  • User Onboarding

    Enrich

    Create Contact

    Send Email

  • Tech Support

    Create Issue

    Get Issues

    Send Email

  • Email Draft

    Get Emails

    Create Draft

  • Sales Inquiry

    Create Contact

    Create Draft

    Send Message

  • Lead Finder

    Enrich

    Send Message

  • Bug Report

    Create Issue

    Send Email

  • SaaS Customer Support

    Send Email

    Cancel

    Update

    5 More…

  • Order Confirmation

    Get Order

    Send Email

  • Revenue Recovery

    Get Subscription

    Send Email

  • Phone Appointment

    Book Calendar Event

    Send Email

  • Airbnb Concierge

    Get House Information

    Send Email

  • Webshop Phone Support

    Send Email

    Get Order

    6 More…

  • Webshop Email Support

    Send Email

    Get Order

    6 More…

  • Sales Inquiry

    Enrich

    Create Contact

    Send Email

  • Customer Intake

    Create Contact

    Book Calendar Event

  • Realtor

    Get House Info

    Book Calendar Event

  • User Onboarding

    Enrich

    Create Contact

    Send Email

  • Tech Support

    Create Issue

    Get Issues

    Send Email

  • Email Draft

    Get Emails

    Create Draft

  • Sales Inquiry

    Create Contact

    Create Draft

    Send Message

We’re bringing the personal touch back to customer interactions at scale

© 2025 Lemni BV

We’re bringing the personal touch back to customer interactions at scale

© 2025 Lemni BV

We’re bringing the personal touch back to customer interactions at scale

© 2025 Lemni BV